I wanted to publish below what I wrote as a review of the product on the Giggle website that they have yet to publish. The store wanted us to hold on to it so the company would send us a new but we declined:
We fell for the design, simplicity and the fact that it is made of bamboo that this is going to be tough. However, when we brought it home, the guard rails comes off with the slightest nudge, push or pull, right out of the box. The rails are barely glued on the frame, and can easily break off. Ultimately the crib felt very cheap and not safe at all. Great design and concept but very poorly made. The product doesn’t tell you where the crib is made either – not indicated anywhere on the box, literature, etc., not even in the Argington website, which we found very odd. Until they make a better one, it would be a mistake to purchase this crib. I have emailed Giggle the picture of the broken crib.

Like jjbenitez, we too really wanted to like/love this company but it has yet to deliver. Mr. Andrew Thornton, I still have pictures of the broken crib if you would like to see them.

Regarding the bed that was received by the customer above, we have worked hard to make our brand synonymous with quality, affordability, and style. While most all of our customers are totally satisfied, there will always exist exceptional situations such as the one mentioned above. We sincerely apologize for any inconvenience you have experienced, and our customer service team is always ready to assist any one of our customers with any problem they may have experienced. We stand behind our products and remain committed to make sure Argington products meet the standard we have established. Please feel free to contact us directly at info@argington.com

It is not clear from your comments why you assumed that our production was based in the USA? As designers, we live, work, and design in NYC with our three children, and our company is also run from our offices here in the USA, but we have always been open regarding our overseas production, so we apologize that you feel duped, but it isn’t the result of any information or advertising that my company has put forth.

Going back to our creation in 2003, we produced all of our furniture locally. All materials, hardware, eco-friendly finishes, etc. were all purchased locally and all production, finishing, and packaging were also done in one location here in the USA. After running this way for 3+ years, as many companies realize, we found that customers were not willing (on the whole) to pay the prices needed to sustain the higher cost of manufacturing here in the US.

So, after considering approximately 10 other countries for our own manufacturing hub (including Canada, Mexico, Brazil, Eastern Europe, India, and others), we then established our own manufacturing center located in China. We retained total control of the process, materials, paints, etc (producing the same way as we have previously in the USA), however it gave us the ability to bring our designs to the market for a better price and greener than before due to enhanced efficiencies in production. With the development of the new BAM Collection, we have pushed our company to new levels of being able to offering excellent quality for an excellent price.

We sincerely thank you for all your comments and we look forward to the opportunity to assist you in the future.

Sincerely,
Andrew